Shangri La Rasa Sentosa Singapore Singapore reviews

The hotel is very run-down. The rooms aren’t great either—at least not for the prices they charge. They seem to have a lot of service issues; they must be short-staffed. There was a lizard in our room, and they didn’t attend to us for an hour. They also had issues when I ordered food at night—it took an hour to deliver. The only reason I would reco... see more

We had an amazing stay at Shangri-La Sentosa. The hotel is perfectly suited for families with children. Everything is well organized, safe, and everyone (both adults and kids) enjoyed. The kids’ facilities are great: a pool with slides and a kids’ club… A lot of events during the day at the pool for kids to have fum. A direct access to the beach w... see more

We stayed at Shangri-La Rasa Sentosa for one night to celebrate our wedding anniversary, and it was truly a memorable experience. From the warm welcome at check-in to the thoughtful touches throughout our stay, the service was exceptional.||I highly appreciate the front office staff (Jennifer) who demonstrated outstanding warmth and hospitality, s... see more

Our family of four had a wonderful stay. We had two interconnected rooms, which can be tricky to book in other hotels, but the hotel was able to guarantee it for us in advance (albeit for a small fee), which was reassuring. The rooms were a bit dated but exceptionally clean and well stocked with complementary waters. The hotel staff were friendly, ... see more

Our Sep 2025 stay in Rasa didn’t start off well but gotten better along the way. So I would rate it 4.5 stars. I’ve booked a 3 nights staycation 1 week before and as there was an app issue with the reservation, I have emailed them but did not receive any response after 6 days. Have to call them instead to resolve the issue so the pre-stay experien... see more

My third visit to Rasa Sentosa Shangri La has once again exceeded my expectations; check in and check out processes were fast, Front Desk staff very courteous, amenities and food excellent, no overcrowding issue even during peak hour buffet restaurant, swimming pools or Kids Club usage, different games/activities available throughout weekdays like ... see more

We stayed as a family of 4 for 3 nights in an interconnecting room. We arrived in the evening straight from the airport and although the check in was not busy it took an exceptionally long time. Our first dining experience at the restaurant there really set the tone for the stay in being ok - but the service generally lets them down. The kids loved... see more

Shangrila Sentosa was our third visit, and the children absolutely adored their stay! Rooms were clean and spacious despite some wear-and-tear; nevertheless it still felt very welcoming overall. Hotel pools with slides were amazing for kids of all ages and there were tons of free water activities at the beach for them to participate in. In particul... see more