SP Group Customer Service Centre

I was on medical leave from June till till Feb 25 .SSO is helping me with$75 monthly. With current arrears of $500 I was more sick when they threatened to suspend my electric supply. I called them when am in hospital, super giddy. The lady was so fierce. And told me off SP can't hold for me even am sick n on MC leave for 8 mths. I told her am searc... see more

26th May 2025. One of the worst run stat. boards in Singapore. Processes are haphazard & complicated. The CEO should be sacked!. Feel free to contact me if you need to know why.

Worst energy utility company in Singapore. Terrible customer service. I called during office hours multiple times for a billing issue, but kept getting redirected to voicemail. After several tries, I finally got through to an agent named Glen who was extremely rude, unhelpful, and even shouted at me. He refused to explain anything I asked. Also, ... see more

Overall the service is good and fast. We came on a weekday. Their self help kiosk was easy to use and we didn’t really have to wait. The lady who served us was able to help us with the transfer of the utilities account ownership which was great! However I feel that this trip could have been avoided if their online process of transfer was made eas... see more

Terrible queue system. Make their customers queue outside the corridor when there is a very big and empty waiting room inside with empty sofa. Don't understand why they only let in 1 or 2 customers each time and let the rest wait outside. Why are they not considering especially when there are elderly in the queue? I have read many similar reviews i... see more

Called for refund for my previous address since April 2025 their customer service is incompetent and dunno how to explain to customers the full details. I have been trying thorough their customer service and e-mails after e-mails to submit my receipt of payment but to no avail they refunded any amount to our current acct, call themselves SP main po... see more

They need a bigger holding area where people can just take queue number and wait for services. Now you need to queue for a while before you can take a queue number. Many are old folks waiting in line. I asked a staff why do we need to queue to take a queue number, and her answer was that they need to control number of people in holding area, which ... see more

Absolutely horrendous experience. Just wanted to connect my water and electricity. But I went to toilet and came back they were left without prior notice without call. No confirmation NOTHING ( not even a message). I tried to call their so called “Hot Line” but it was impossible to get connected. First world country with third world country service... see more