Drive lah

Very bad service. Booked a car but unable to unlock the car. Instruction told that the car key is inside the car. But when im there, its nothing to be found. When called customer service, they say to check the window or tire. How dumb can i be? Lol. Host dont even reply and pick up my call. Refuse to refund eventho its their fault. Really pissed o... see more

I recently had the pleasure of interacting with the customer support team, and I must say, my experience was outstanding. From the moment I reached out with my issue, Melvin response was prompt and professional. What really impressed me was how quickly Melvin resolved my issue. Great job Melvin 👍

I had a great experience! Very helpful and fully supportive throughout the whole process. Always positive, responsive, and punctual — they truly went the extra mile to assist me. I encountered a problem, and not only did they listen carefully, but they also took fast and effective action to help solve it. It’s rare to find such dependable service w... see more

Melvin has been most helpful when he reaponded to every of my questions, exhibiting clarity, patience, as well as courtesy. For someone making a booking with Drive Lah for the first time, this experience is certainly positive and reflective of huge prospects for the company. And employees like Melvin should be highly commended, especially in an inc... see more

Very unreliable platform and awful experience from the host on 22-Oct-2025. I book a convertible car for few hours to surprise my son on his birthday with all plans in place. I get the confirmation from host on DriveLah and the charges are deducted from my account. As I reach all the way to the pickup venue and call the host, he conveniently say he... see more

Emmanuel thank you! You have always been assisting me very promptly and handled everything from end to end. He kept me updated, was patient, and made sure the whole process was smooth. Truly appreciate the professionalism and support thanks to Emmanuel, I can be assured that everything will be resolved without stress. Highly recommended! You have g... see more

Had an enquiry regarding my previous booking and Melvin handled it well. He was very patient and ensured that my enquiries were answered before he ended the chat. Melvin had been such a great help! I hope drivelah would recognise his efforts in ensuring customers needs are met. Thank you Melvin!

It is disappointing to observe the lack of structure and operational discipline within the company. While the customer service team has been reasonably prompt in acknowledging and responding to issues, the organisation as a whole has not been able to deliver on its promises. Refunds were delayed, and the credit offered as compensation remains uniss... see more